PobitroBondhon.com respects your privacy and is committed to being transparent about how we collect, use, store, protect, and share your personal information.
PobitroBondhon is a Shariah-conscious matrimonial platform designed to help practising Muslims seeking serious, halal marriage connect with suitable prospective spouses in a safe, respectful, and family-centred environment.
This Privacy Policy explains:
- What information we collect
- How we use your information
- How and when we share information
- How you can access or update your information
- How we protect your information
- How long we retain information
- How we use cookies and similar technologies
- Your privacy choices and rights
- How we notify you about changes
- How to contact us
By using PobitroBondhon.com, our mobile applications, or related services, you acknowledge the practices described in this Privacy Policy.
1. Information we collect
To provide matrimonial, matchmaking, verification, safety, communication, payment, and related services, PobitroBondhon may collect information directly from you as well as certain information automatically when you use our services.
The information we collect generally falls into two categories: information you provide to us, and information collected automatically or indirectly. This section covers the first; section 2 covers the second.
A. Account information
When you create an account, we may collect information such as:
- Name
- Gender
- Email address
- Mobile number
- Country of residence
- Preferred language
- Login and authentication information
- Google or Apple account information when you choose social sign-in
- Guardian information where applicable
Some information may be used internally for authentication, verification, moderation, security, and account management and may not be displayed publicly.
B. Biodata and matrimonial profile information
When creating your matrimonial biodata, you may provide information including, but not limited to:
- Date or year of birth
- Gender
- Marital status
- Height
- Current residence
- Permanent address or general geographic information
- Educational background
- Employment or professional information
- Family background
- Religious education
- Religious practices
- Prayer-related information
- Islamic lifestyle preferences
- Clothing and modesty practices
- Personal interests
- Marriage expectations
- Desired qualities in a prospective spouse
- Family and guardian information
- Other information relevant to matrimonial compatibility
PobitroBondhon may assign a unique Biodata ID to your profile so that your public-facing matrimonial identity can be represented without unnecessarily exposing personally identifying information.
C. Groom photos
The photo-upload feature is available only for groom biodatas. Uploading a photo is completely optional.
A groom may create, submit, and publish a biodata without uploading a photograph, subject to all other applicable platform requirements. Bride biodatas do not include a photo-upload option.
If a groom voluntarily chooses to upload a photograph, PobitroBondhon may apply privacy controls such as:
- Keeping the photo hidden by default
- Requiring an eligible member to request permission before viewing the photo
- Allowing the groom to approve or reject photo-view requests
- Providing time-limited access where applicable
- Applying watermarking or other privacy protections
- Restricting direct downloading where technically possible
A groom’s photo is not intended to be publicly available to all visitors or members. We may use technical and administrative safeguards intended to reduce unauthorised copying, downloading, or sharing of photos.
No website, browser, mobile application, or technical protection can completely prevent screenshots, screen recording, external photography, or other forms of unauthorised copying.
Users must not copy, save, publish, distribute, reproduce, or misuse another member’s photograph without permission. Violation of these rules may result in account restrictions, suspension, or permanent removal from PobitroBondhon.
D. Guardian information
PobitroBondhon supports family and guardian involvement as part of a respectful and Shariah-conscious matrimonial process. Where applicable, you may provide information such as:
- Guardian name
- Relationship to the member
- Guardian mobile number
- Guardian email address
- Other guardian-related information
If you provide information about another person, such as a parent or guardian, you should have appropriate permission to provide that information.
Guardian contact information will not normally be publicly displayed. Depending on the features available on the platform, it may be used for:
- Verification
- Matrimonial communication
- Safety
- Proposal workflows
- Guardian-aware communication
- Account support
E. Identity and verification information
To promote trust and reduce fraudulent, fake, duplicate, misleading, or abusive accounts, PobitroBondhon may provide or require different levels of verification. Depending on the verification feature, we may collect or process:
- Mobile number verification
- Email verification
- Guardian verification
- Identity-document verification
- National identity information where applicable
- Selfie verification
- Liveness verification
- Other fraud-prevention or authenticity information
Verification information is used primarily for:
- Account security
- Authenticity
- Fraud prevention
- Moderation
- Platform safety
- Duplicate-account prevention
Sensitive verification documents will not be publicly displayed as part of a matrimonial biodata.
F. Payment information
When purchasing a membership, subscription, Connection, or another paid service, payment information may be processed through authorised third-party payment providers. Depending on your location and the payment methods available, these may include:
- bKash
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported payment methods
PobitroBondhon generally does not directly store complete credit-card or debit-card numbers, CVV numbers, or similar highly sensitive payment credentials when payments are handled by authorised payment processors.
We may retain transaction-related information such as:
- Transaction ID
- Payment provider
- Payment method
- Payment status
- Amount
- Currency
- Membership or service purchased
- Payment date
- Refund status
Such information may be used for:
- Billing
- Membership activation
- Refunds
- Customer support
- Fraud prevention
- Accounting
- Tax or financial recordkeeping
- Legal compliance
G. Customer support information
When you contact our customer support, moderation, or safety team, we may collect information such as:
- Your message
- Account information
- Biodata ID
- Screenshots or attachments voluntarily provided by you
- Support history
- Complaint details
- Dispute information
- Other information necessary to investigate or resolve your request
H. Reports, safety complaints, and moderation information
If you report another member or another member reports you, we may collect and retain information relating to the incident. This may include:
- Biodata ID
- Account information
- Description of the issue
- Screenshots voluntarily provided
- Messages or relevant evidence voluntarily submitted
- Blocking activity
- Reporting activity
- Moderation decisions
- Investigation records
This information may be used where reasonably necessary for:
- Platform safety
- Fraud prevention
- Abuse prevention
- Dispute resolution
- Rule enforcement
- Legal compliance
I. Success stories, testimonials, and feedback
If you voluntarily provide a marriage success story, testimonial, review, feedback, or similar content, we may collect the information you submit.
We will seek appropriate permission before publicly displaying personally identifying information from a testimonial or success story where required.
2. Information collected automatically or indirectly
When you use PobitroBondhon, we may automatically collect limited technical and usage information.
A. Account and user activity
We may collect information about how you interact with the platform, including:
- Login date and time
- Account activity
- Biodatas viewed
- Searches performed
- Filters used
- Saved searches
- Shortlisted biodatas
- Hidden biodatas
- Proposals sent
- Proposals received
- Proposals accepted or declined
- Photo-view requests where applicable
- Membership activity
- Connections used or purchased
- Blocking activity
- Reporting activity
- Other feature usage
This information may help us operate, secure, personalise, and improve our services.
B. Device and technical information
We may collect information such as:
- Browser type
- Device type
- Operating system
- IP address
- Approximate location derived from IP address
- Language settings
- Application version
- Session identifiers
- Referral information
- Device-related technical information
- Error logs
- Performance information
Approximate location information may be used for purposes such as:
- Security
- Fraud detection
- Service personalisation
- Language selection
- Payment-method recommendations
- Regional functionality
IP-based location is approximate and is not treated as definitive proof of a user’s actual residence or nationality.
C. Authentication and OTP information
PobitroBondhon may use one-time passwords or verification codes through SMS, email, or other supported channels. These may be used to:
- Verify your mobile number
- Verify your email address
- Authenticate account access
- Protect against unauthorised login
- Secure sensitive account actions
3. How we use your information
We may use information collected through PobitroBondhon for the following purposes.
A. Account management
We may use your information to:
- Create your account
- Authenticate you
- Manage login sessions
- Manage account settings
- Maintain your biodata
- Verify your information
- Manage memberships
B. Matrimonial and matchmaking services
We may use your information to provide features such as:
- Biodata creation
- Biodata publishing
- Biodata search
- Search filtering
- Saved searches
- Match recommendations
- Compatibility features
- Shortlisting
- Proposal functionality
- Guardian-aware communication
- Photo-request functionality for eligible groom photos
- Other matrimonial services
C. Personalisation
We may use information such as matrimonial preferences, search preferences, location, religious preferences, and platform activity to improve the relevance of search results, recommendations, and other platform features.
D. Customer support
We may use your information to:
- Answer questions
- Troubleshoot issues
- Investigate complaints
- Resolve disputes
- Provide account assistance
- Provide payment assistance
E. Platform improvement
We may analyse information to:
- Improve features
- Improve matchmaking functionality
- Fix technical issues
- Improve accessibility
- Improve site performance
- Improve mobile usability
- Improve security
- Understand how members use our services
F. Trust and safety
We may use information to:
- Detect fake accounts
- Detect duplicate profiles
- Prevent fraud
- Prevent harassment
- Detect suspicious behaviour
- Investigate reports
- Prevent misuse
- Enforce our Terms of Service
- Protect users, guardians, and the platform
G. Payment processing
We may use payment-related information to:
- Process purchases
- Verify transactions
- Activate memberships
- Manage subscriptions
- Process refunds
- Detect payment fraud
- Maintain transaction records
H. Communications
We may contact you through:
- SMS
- Push notifications
- In-app notifications
- Phone, where appropriate
Messages may relate to:
- Account verification
- Security notifications
- Proposal activity
- Match activity
- Guardian activity
- Photo requests
- Membership status
- Payments
- Customer support
- Service updates
- Policy changes
Marketing communications may be subject to your available communication preferences and applicable law.
5. Accessing and updating your information
You may review and update much of your account and biodata information through your PobitroBondhon account. Depending on available features, you may be able to:
- Edit account information
- Edit biodata information
- Update marriage preferences
- Update contact information
- Manage notification preferences
- Manage privacy settings
- Manage groom-photo permissions where applicable
- Manage membership
- Request account deletion
For platform integrity and safety, material changes to an approved biodata may return the biodata to “In Review” status. Our moderation team may review the changes before republishing the biodata.
We may request verification before allowing certain sensitive account changes.
6. Biodata review and approval
Biodatas may require moderator approval before becoming publicly searchable. PobitroBondhon may:
- Review submitted biodatas
- Request clarification
- Request additional verification
- Reject misleading or prohibited information
- Return edited biodatas for review
- Suspend suspicious accounts
- Remove fraudulent accounts
- Restrict accounts that violate platform rules
These processes are intended to protect the integrity, seriousness, and safety of the matrimonial community.
7. How we protect your information
PobitroBondhon uses reasonable administrative, technical, and organisational safeguards designed to protect personal information. These may include:
- Encryption in transit
- Secure authentication
- Password hashing
- Role-based access control
- Restricted administrative access
- Security monitoring
- Rate limiting
- Logging
- Audit controls
- Secure payment processing
- Database security measures
- Backup protection
- Fraud and abuse detection
Where possible, highly sensitive payment credentials are handled directly by authorised payment processors.
Access to personal information by employees, contractors, administrators, or service providers should be limited to information reasonably necessary for their authorised responsibilities.
No website, mobile application, database, Internet transmission, or electronic storage system can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot guarantee absolute security against all unauthorised access, cyberattacks, data breaches, interception, or misuse.
8. Groom photo privacy and screenshot protection
Because photographs can be sensitive in a matrimonial environment, PobitroBondhon provides photo functionality only for groom biodatas, and uploading a photograph is optional.
Where a groom voluntarily uploads a photograph, we may provide privacy features such as:
- Hidden-by-default photos
- Permission-based photo access
- Photo-request approval
- Time-limited access
- Watermarking
- Download restrictions
- Screenshot-deterrence measures where technically possible
These safeguards are designed to discourage misuse.
No technical system can completely prevent another person from using screenshots, screen recording, external cameras, browser tools, or other methods to copy content.
Members must not save, reproduce, publish, distribute, or otherwise misuse another user’s photo without authorisation. Violations may result in:
- Account warnings
- Feature restrictions
- Suspension
- Permanent account removal
9. Data retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing our services
- Maintaining account records
- Processing payments
- Resolving disputes
- Preventing fraud
- Detecting fake or duplicate accounts
- Investigating safety incidents
- Complying with legal obligations
- Enforcing our agreements
- Protecting users and PobitroBondhon
If you delete your account, your active biodata will no longer be publicly displayed or searchable.
Certain records may be retained for a limited or legally required period when reasonably necessary for:
- Security
- Fraud prevention
- Financial recordkeeping
- Legal compliance
- Abuse investigations
- Dispute resolution
- Law-enforcement requests
When information is no longer reasonably necessary, it may be deleted, anonymised, or securely archived as appropriate.
11. International users
PobitroBondhon may serve users from Bangladesh, the Bangladeshi diaspora, and other countries. Your information may therefore be processed or stored in a country other than the country in which you live.
Where applicable, we will take reasonable steps to protect personal information transferred internationally. Your privacy rights may vary depending on your jurisdiction.
12. Children’s privacy
PobitroBondhon is intended for individuals legally eligible to use matrimonial services and legally eligible to marry under applicable laws and platform requirements.
PobitroBondhon is not intended for children.
We do not knowingly permit an individual who is legally ineligible to use the matrimonial service to maintain an active matrimonial account. If we discover that an account belongs to an ineligible minor, we may suspend or delete the account.
13. Your privacy choices and rights
Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Request a copy of certain information
- Restrict certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
Some requests may be subject to legal, security, fraud-prevention, financial-recordkeeping, or other legitimate requirements. We may need to verify your identity before fulfilling certain requests.
14. Deleting your account
You may request deletion of your PobitroBondhon account through available account settings or by contacting support. After account deletion:
- Your active biodata will no longer be publicly searchable.
- Other members will no longer be able to access your active matrimonial profile.
- Active matchmaking functionality will end.
- Private groom photos associated with the active profile will no longer be available through the normal matrimonial experience.
- Certain records may remain where reasonably or legally necessary.
Information may be retained for purposes such as:
- Fraud prevention
- Abuse prevention
- Financial recordkeeping
- Security
- Legal compliance
- Dispute resolution
Account deletion does not necessarily require immediate deletion of every record where continued retention is legally permitted or reasonably necessary.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes may be made because of:
- New features
- Changes to services
- Security improvements
- Changes to payment providers
- Changes to verification systems
- Legal requirements
- Changes to our information-processing practices
When significant changes occur, we may notify you through:
- Website notice
- In-app notification
- Push notification
The updated Privacy Policy will display an updated effective or revision date, and every published version stays readable here so you can check the one you accepted.
Where applicable law requires consent before we use information for a materially new purpose, we will seek the required consent.
16. Third-party links and services
PobitroBondhon may contain links to third-party websites or use third-party services. Those organisations may operate under their own privacy policies, terms, and security practices.
PobitroBondhon is not responsible for the privacy practices of unrelated third-party websites or services. We encourage users to review relevant third-party privacy policies before providing personal information to those services.
17. Our commitment to matrimonial privacy
PobitroBondhon is designed around the principle that participating in a matrimonial platform should not require unnecessary public exposure of a person’s identity or sensitive personal information. Where reasonably possible, we aim to:
- Use Biodata IDs instead of publicly exposing unnecessary identity information
- Keep private contact information confidential
- Protect guardian contact information
- Encourage appropriate guardian involvement
- Keep sensitive verification documents private
- Provide groom-photo privacy controls
- Make groom photo upload optional
- Avoid photo upload for bride biodatas
- Limit unnecessary collection of personal information
- Reduce fake and duplicate accounts
- Provide account verification
- Prevent harassment and misuse
- Provide blocking and reporting tools
- Maintain moderation and safety processes
- Give members reasonable control over their personal information
Our objective is to maintain a serious, respectful, privacy-conscious, and family-centred environment for Muslims seeking marriage.
18. Contact us
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or how PobitroBondhon handles personal information, please contact us.
PobitroBondhon.com
support@pobitrobondhon.com
PobitroBondhon.com
For privacy-related requests, please provide enough information for us to identify and verify the relevant account, while avoiding unnecessary sensitive information in your initial message.